PSCC Update Failure

[ST-EOS]

Has anyone any idea on how to overcome this issue?

I tried to update Photoshop CC last night and this afternoon, only to get this failure message!

Exit Code: 146
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobePreview1.2.0All-win64', version:1.2.0
FATAL: Error occurred in install of package (Name: AdobePreview1.2.0All-win64 Version: 1.2.0). Error code: '146'
WARN: Failed to move directory 'C:\adobeTemp\ETRD026.tmp\1\Application\preview.ge nerate' to 'C:\Program Files\Common Files\Adobe\Plug-Ins\CC\Generator\preview20155.generate'
-------------------------------------------------------------------------------------

[Tigger]

Re: PSCC Update Failure

I normally head over to adobe if i'm having problems with products ...

I don;t know if this helps

https://forums.adobe.com/thread/2059017

[Columbarius]

Re: PSCC Update Failure

It seems you're not alone Peter. Google the error code and Photoshop. Possible solutions include disabling antivirus or running chkdsk, or if you're brave modifying the install procedure. Good luck!

[ST-EOS]

Re: PSCC Update Failure

Thanks Ian and Russell, I eventually fixed the issue. I found on the Adobe site an .exe file to un-install the CC desktop App, then I renamed an Adobe file (OOBE). rebooted the PC then signed in to my Adobe downloaded the CC desktop App again then installed it. Frustrating to say the least, I even paused my internet protection whilst I was installing the App but to be honest the re install hadn't finished before my protection kicked back in and it completed successfully.

[Tigger]

Re: PSCC Update Failure

...

[ST-EOS]

Re: PSCC Update Failure

Oh but then I had to reinstall my NIK Plugins, hopefully to the correct location ready for the next PSCC release so that they remain post the upgrade.
When I had the failures I had used the advanced installation and unchecked the delete previous version option. Then at my final and successful installation I forgot to use the advanced option DOH !


Peter

Sent from my iPhone using Tapatalk.

[Tigger]

Re: PSCC Update Failure

:) fun and games in the adobe world

[rajjayaraj]

Re: PSCC Update Failure

Is this just on Windows or Mac?
Raj

[ST-EOS]

Re: PSCC Update Failure

Is this just on Windows or Mac?
Raj

Raj the Adobe Blog makes reference to methods of rectifying installation issues (Error146 and others) for both Mac and Windows. See the link below to the Adobe site.

LINK

[rajjayaraj]

Re: PSCC Update Failure

Raj the Adobe Blog makes reference to methods of rectifying installation issues (Error146 and others) for both Mac and Windows. See the link below to the Adobe site.

LINK

Thanks will look into if i get into trouble while upgrading this weekend on my mac.
Raj

[Colin]

Re: PSCC Update Failure

I had a similar issue on my iMac. I had to create a temporary user install the desktop app in that user which then over-rode the install in my usual user id and then I could get the update. Looks like they may have broken something on some Mac's and PC's as you shouldn't have to do something like this to do a software update.

[Tigger]

Re: PSCC Update Failure

I had a similar issue on my iMac. I had to create a temporary user install the desktop app in that user which then over-rode the install in my usual user id and then I could get the update. Looks like they may have broken something on some Mac's and PC's as you shouldn't have to do something like this to do a software update.

not the problem I had, just clicked the upgrade and it all worked fine

[Swanny48]

Re: PSCC Update Failure

not the problem I had, just clicked the upgrade and it all worked fine

Same for me, I just did the normal upgrade, then downloaded the Nik software again. No problems

John