Lens repair

[LesC2009]

Anyone have experience of sending lenses to Canon for repair?

Last week on holiday I had just reached the top of Mt Etna in Sicily via cable car and 4x4 when I tripped over a rock and fell over banging my head on another rock nearly knocking myself out. Smashed Lee polariser, step up ring and skylight filter which probably saved my 24-70 F2.8L from too much damage; filter thread will need replacing but otherwise appears to be ok. I even insisted on taking a couple of shots before seeing the doc & then driving myself to hospital to have cuts, bruises and dislocated finger seen too! Even gave me a brain scan .... apparently I do have one.

So I was wondering whether to get lens checked for de-centering too or if they'd do this as a matter of course or only if I specifically request it?

My 6D the lens was attached to seems ok too; I guess I'll ask if Canon want me to send the 6D in with the lens too.

All told, not a great day but could have been a lot worse; at least I'm here to tell the story ;)

[paul linton]

Re: Lens repair

Just an option- there's a guy at Dale cameras in Leeds who does some work repairing lenses not sure how far away this shop is from you though.

Paul

[ST-EOS]

Re: Lens repair

Les, first off I'm glad you survived the fall. I have only had to send one lens to Canon for repair and that was a warranty situation. Canon Elstree passed my lens on to Lehman's in Stoke to carry out the repair.
There are a number of Canon authorised repair centres in the UK that would give you repair estimates. I would send the camera as well as the lens to have them check both as a matched pair so to speak.


Best Regards
Peter

[the black fox]

Re: Lens repair

As above post ,gonna cost you though ,have you checked your house insurance to see if your covered ,you often are even abroad

[LesC2009]

Re: Lens repair

Thanks chaps, yep we have travel insurance with our home insurance but I suspect that once excess is taken off it won't be worth claiming as they'll only hike up the premiums on renewal...

[the black fox]

Re: Lens repair

That surely depends on what a repair estimate comes in at

[DrJon]

Re: Lens repair

Fixation may be worth a look too...

[LesC2009]

Re: Lens repair

Thanks chaps, I've emailed the Canon Service Centre to see what they suggest. As well as repair to the filter thread, one of the CPS options is a ‘Pro Service AF’ which includes lens & body checks which covers most things.

Interestingly, found the following review at LensRentals.com here: https://www.lensrentals.com/blog/201...70-f2-8-mk-ii/ which suggests "There are no adjustments on the front group. It’s permanently sealed in a heavy plastic mold that seats firmly into the lens mount. If this lens drops you might crack a filter ring, but I can’t imagine decentering the front element." Let's hope they're right!

[Cyberman]

Re: Lens repair

I've used Canon at Elstree a couple of times for repairs, they have been very helpful and efficient.