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EOS 90D, EOS Utility & Windows 10

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    EOS 90D, EOS Utility & Windows 10

    I have recently acquired a EOS90D. I have updated the firmware to 1.1.1 and downloaded the latest EOS Utility 3.12, which I had to do by SD card method. I'm using Windows 10.
    I open EOS Utility, connect camera via USB lead to my Desktop switch it on in 'P' mode (after disabling wi-fi and bluetooth) and Utility tells me 'Connect an EOS Camera'.
    I plug the 90D into a Laptop also running Windows 10 and again it fails to detect. I also have a copy of FastStone which has a download facility and that also sits as dead as a Dodo when I plug the camera in. It is therefore unlikely to be a EOS issue more likely a Windows 10 issue failing to detect the camera. Everything worked on my old 650D. What I have also determined is that with the USB lead plugged in to the 90D all menu options are frozen and I have no idea if that's normal or not. Any suggestions (apart from go buy a Mac) appreciated.

    #2
    This may be a daft question, but are you using the usb lead which came with the camera (i.e. a Canon one)?
    John Liddle

    Backwell, North Somerset - "Where the cider apples grow"

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      #3
      Very long way from a daft question John - however the 90D doesn't come with a supplied USB lead, something else Canon have cut back on like the CD-ROM with the manual on it! It had crossed my mind because this is the first Canon I've ever owned with a Micro B USB, all the others I have owned like all my card readers have the mini 5 pin. I have a cable (from where I cannot recall) and I am going to visit WEX my retailer to see if they can test the camera on a Mac to negate Windows issues. Maybe they can try a Canon lead on it.
      Thank you.

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        #4
        This issue has now been resolved: The 90D can only be connected to a computer (and EOS Utility) by the use of Canon USB cable IFC-600PCU. No other cable will work. The only source I have found for this is the Canon online Store. Also you must disable wi-fi downloading before connecting the cable.
        sceneitsnappedit

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          #5
          22.99 for a cable is a dead liberty, but I suppose Canon needs to make up for the huge drop in Camera sales.
          Alan

          2 EOS 5D Mk IVs, EOS R6, EOS 3 (film camera), Canon 20mm f2.8, Sigma 35mm f1.4 Art, Sigma 50mm f1.4 Art, Sigma 105mm f1.4 Art, Canon 85mm f1.8, Tamron 24-70 f2.8, Sigma 70-200 f2.8 OS Sport and Sigma 150mm f2.8 macro. Canon RF 24-105mm STM

          http://www.springfield-photography.com/

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            #6
            Hi,
            I have exactly the same issue with my newly acquired eos 850d and I have the correct canon cable, just trying to get a shutter count. I might have it wrong, it connects via the EOS utility but not via EOSinfo. Sorry this is all new to me.

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