EF 24-105 f4 L USM - Error Code 1

[bobowen]

Actually got out for some serious image making this week and ran into a problem.

Using this lens on my trusty 6D yesterday I turned from landscape to portrait - grip side down (I know but I'm left handed!).
Got Error Code 001 - Clean contacts between lens & camera.

Turning back to landscape, no problem with next few shots but then received code again.
Turning the camera off & on cleared the message & I did some testing (with the card out) and the problem still occurs but very randomly but usually when in portrait mode.

When I got back home I cleaned the lens & camera contacts & tried to replicate the problem on all my other lenses but all worked OK.
The 24-105 still creates the problem randomly.

Before I contact Canon has anyone else experienced this?

[antoeknee]

IIRC this relates to the ribbon cable. Will need replacing, the cable that is, if that is the case.

[antoeknee]

I'd also try on another body but suspect the aperture ribbon cable is the issue. 3 figure repair cost!

[@imagesBV]

....have you taken the battery out...just my reset a temp defect....but it sounds like Antoeknee has the knowledge on this....good luck

[bobowen]

Thanks for all the advice. Battery out was the first thing I did!
As suggested by Antoeknee I tried the lens on my EOS30 (Film) body and sure enough it eventually locked up.

Looks like a repair job - if anyone's interested I'll let you know how much it's going to cost to repair.

[antoeknee]

Not seen a price for some time but recall £100 being cost. Probably bit more now.

Canon may well do some general maintenance at the time too.

[bobowen]

Not seen a price for some time but recall £100 being cost. Probably bit more now.

Canon may well do some general maintenance at the time too.

That's right - it suffers from lens creep so they can fix that as well !

[bobowen]

Update on my 24-105 f4 L repair as promised.

Canon replaced the Power Diaphragm Assembly and a rubber seal. Additionally they re-calibrated the lens, cured the zoom creeping and gave it a good clean.
Total Cost was £147.

Repair took 1 week and UPS took 5 days to deliver having 'accidently sent it to the wrong location' !

[Farider]

That sounds quite reasonable to me Bob especially as the alternative would have been a new lense at a considerably higher cost. I bet you’re glad to have it back.

Ian

[ST-EOS]

That sounds quite reasonable to me Bob especially as the alternative would have been a new lense at a considerably higher cost. I bet you’re glad to have it back.

Ian

That was my thoughts too, I think I may send my copy to Canon for a service even though I don't have the error showing. As it seems the price you paid is a reasonable price.

[bobowen]

That was my thoughts too, I think I may send my copy to Canon for a service even though I don't have the error showing. As it seems the price you paid is a reasonable price.

Not sure whether they do a fixed price service but they do give discounts for CPS members. Worth looking into especially if you own a couple of bodies and a few lenses.

[@imagesBV]

I bet its like having a new lens....all good