Would it be possible to have discussion about the Canon repair practice (via dealer)? I recently dropped my 6 months old 16-35 f2.8 III and the carter was damaged at the focal ring. Although the lens still worked perfectly in terms of optics. I went to a dealer to have it repaired (not under warranty obviously). I got it retuned in working order, but I saw that the S/N changed since they had to replace the carter, where the S/N is written on. The question is now:
- I have two years warranty, so still one year and a half pending, but how to proof it since the S/N has changed?
- Is it really my lens? Apparently the real S/N is written electronically inside, but nobody can read it.
- what happens if I need to proof at the customs, when travelling, that I effectively paid all the taxes,..., it is not possible since my invoice shows the original S/N. Is it a fake, counterfeit?
- The original S/N starts with 48, since it has been made in 2016, the new S/N starts with 97, so 2012, but that lens didn't exist then. Where is this coming from.
Who has experience with this? What is the common practice from Canon in such cases?
Thanks a lot. DCO
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