I have searched for existing threads on this topic to no avail but I apologise if somehow this is a repeat. Since updating the operating system on my MacBook Pro to the latest version I cannot use either EOS Utility or DPP.
The former package opens and then instantly closes with an 'unknown error' status.
DPP will open but displays any image as just a thumbnail with two diagonal lines across it - the image can be selected but then the 'open in edit window' option is greyed out under the main File tab. I have attached a screen shot of the first DPP issue.
Any advice on how to progress this will be much appreciated.
The former package opens and then instantly closes with an 'unknown error' status.
DPP will open but displays any image as just a thumbnail with two diagonal lines across it - the image can be selected but then the 'open in edit window' option is greyed out under the main File tab. I have attached a screen shot of the first DPP issue.
Any advice on how to progress this will be much appreciated.
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