Sigma 150-600 C and software update problem

[NS3230]

Bought the above lens, having read numerous favourable reports and seen some stunning images on this site from it and the S version.

Initial results are very favourable but apparently are improved by use of the sigma dock (which I purchased for £20 with the lens), so that was the next stage.

Firstly I installed the sigma optimization pro software on the laptop. Connected the dock to the lens, then to the computer and nothing shows!
Repeated process few times, even removing and re-installing dock software and still no lens is shown.
Then repeated the process on my desktop pc, with exactly same lack of response

Wonder whether anyone else has encountered this problem and how they resolved it, or is it that being a complete computer numpty I am at fault... or might it be that the dock itself is faulty

All suggestions welcome

Neal

[Nathaniel]

Re: Sigma 150-600 C and software update problem

YOu might like to contact Jeff (Black fox) or Stan for advice on this. As Stan is near Hampshire he is your better option- if he has the time!

[the black fox]

Re: Sigma 150-600 C and software update problem

The way I do it is connect the dock to the computer via USB lead ,turn on the sigma program on computer or laptop ,then connect hub to lens ,the light in the middle of the dock should turn green ,you then have to click on the check for firmware updates on screen ,after that's done customise the lens as required .
So which of those stages doesn't happen .

[antoeknee]

Re: Sigma 150-600 C and software update problem

Hi Neil, what operating system is on your laptop/desktop?

[NS3230]

Re: Sigma 150-600 C and software update problem

The way I do it is connect the dock to the computer via USB lead ,turn on the sigma program on computer or laptop ,then connect hub to lens ,the light in the middle of the dock should turn green ,you then have to click on the check for firmware updates on screen ,after that's done customise the lens as required .
So which of those stages doesn't happen .

Thanks Jeff. Have now retried using the sequence you describe but still nothing. Dock has not shown green light nor responded in any way whatsoever.

The sigma software appears on both my pic (Windows 7) and the laptop(Windows 10) but connecting the lens via the dock has no effect.

Perhaps the dock or the connecting lead are faulty?

Might be worth a visit to London Camera Exchange later, see if they will swap it

[AndyMulhearn]

Re: Sigma 150-600 C and software update problem

Thanks Jeff. Have now retried using the sequence you describe but still nothing. Dock has not shown green light nor responded in any way whatsoever.

The sigma software appears on both my pic (Windows 7) and the laptop(Windows 10) but connecting the lens via the dock has no effect.

Perhaps the dock or the connecting lead are faulty?

Might be worth a visit to London Camera Exchange later, see if they will swap it

That last would be my suggestion. The cable is a standard USB type that you may be able to find a replacement for but by and large going back to the shop makes most sense.

[NS3230]

Re: Sigma 150-600 C and software update problem

Windows 10 and 7 respectively.

[antoeknee]

Re: Sigma 150-600 C and software update problem

Windows 10 and 7 respectively.

Both OS's should have found the dock automatically.

In Win 10 if you click start - settings - devices - and connected devices on the right the dock should show as USB-DOCK if installed/detected.

Does sound like something isn't right if not working on 2 different computers with different OS's

[Alan_H]

Re: Sigma 150-600 C and software update problem

Neal don't take this the wrong way, I assume you are opening the Sigma software and not waiting for the lens to do it, when I did mine yesterday I opened the software and connected the lens to the pc win 10 and straight away asked if I wanted to check for updates all went ok, I paid £30 something for my dock so did you get a deal or could this be your problem hope you sort it

Alan

[NS3230]

Re: Sigma 150-600 C and software update problem

Neal don't take this the wrong way, I assume you are opening the Sigma software and not waiting for the lens to do it, when I did mine yesterday I opened the software and connected the lens to the pc win 10 and straight away asked if I wanted to check for updates all went ok, I paid £30 something for my dock so did you get a deal or could this be your problem hope you sort it

Alan

Thanks everyone for the assistance nb I installed software from sigma website and attempted connection with software opened and without and don't take offence easily!
Latest position is have returned dock to LCE who tested it against another pc which also failed to connect. Item now swapped and has registered immediately the lens was connected, software updated to 1.02 and will now customise as per advice found on this site.
Appears it wasn't a faulty usb lead, as I suspected , but a faulty dock.
Thanks again everyone, Neal

[the black fox]

Re: Sigma 150-600 C and software update problem

Super ,if you need any more help just ask

[Alan_H]

Re: Sigma 150-600 C and software update problem

Glad your sorted

Alan

[antoeknee]

Re: Sigma 150-600 C and software update problem

Good news, hope you enjoy the Sigma.